For any online shop assistance, you can reach us via

Shipping & Handling
Orders are dispatched one to three business days from the order date; however, most are released within one day. International delivery times are estimated at 7 to 15 business days.
Inside Canada
FREE Ground Shipping for all orders over $150.
$10 Flat Rate Shipping for all orders under $150.
Flat rate $20.00 USPS International Priority Mail.
Please note that items ordered from are sold and shipped from Canada. For all deliveries outside Canada, in addition to appropriate international shipping charges, you will be responsible for any and all local taxes, duties, tariffs or other similar charges or impositions (including VAT) associated with your purchase, if any. By placing your order, you are agreeing that you will be responsible for and will pay, as due, all such charges, as applicable
Returns & Exchanges
    1. Please use this Loop Returns link.
Terms and Conditions
    1. Returns will only be accepted within 30 days of the original ship date.
    2. All returns must be unused, unwashed, and unaltered. All tags must still be attached to the product and must be returned in the original packaging.