How can we help?



What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

How long will it take to receive my order?

All orders are shipped out from our warehouse within 1-2 business days after an order is placed. It can take 3-5 business days for your package to be delivered to you once it leaves our warehouse depending on your location.

Can I pay for faster shipping?

At this time, we offer only standard shipping but hope to offer expedited shipping in the future.

How can I track my order?

To track the status of your order, visit our Order Status page. Enter the email used to place the order along with the Order ID. If you do not know your order ID, please email to receive that info. 

Can I make a change to my billing or shipping address before my package ships?

To change your shipping address for your order, please reach out to as soon as possible with your order number and correct shipping address. Typically, you can only do this within a few hour after the order is placed because orders are shipping as fast as possible. If your order's shipping label has already been printed, we may not be able to change the address.

Can I cancel my order?

We completely get it, we change our minds too! But depending on the status of your order, we may not be able to cancel it. Once an order is placed, it is sent directly to our warehouse where our team works hard to ship items out as fast as possible. If your order is already in the shipped phase in our system, we are unable to cancel your order. 

If you need to request a cancellation please email with your order number as soon as possible after placing your order. If cancelling isn't possible, we can always direct you to our easy and free return process. 

There is something wrong with my order. How can I resolve this?

If something is not quite right with the order you received, please contact so that we can help you.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Can I return my order?

We offer free returns within 30 days for all full priced and unused items. Refunds can only be issued to the original payment method or for store credit

You can process your return here.

What is the Return Policy on sale items?

All items purchased on sale or in Last Call are non-returnable and non-refundable.

Do you ship internationally?

No, at this time we can only ship within Canada.

The item I received is damaged, what should I do?

If you have received a faulty product, please reach out to us at with your original order ID number and a photo of the faulty product. We are happy to help resolve any issues with our products. 


Please note that out of we are not able to replace items that have post manufacturing defects on it. 

Inventory & Product Care

The style/size/color I want is out of stock. When will you be restocking?

If something is out of stock, you can sign up for back in stock email alerts on the product page of the out of stock item to be notified.

I am between sizes for ponchos, what size do you recommend?

We recommend sizing up for our ponchos as they are meant to have extra space for easy changing in and out of.

S/M Sizing: We recommend this size for juniors and persons under 5’7

Chest: 25.5"Length: 41"

L/XL Sizing: We recommend this size for persons over 5’7

Chest: 31.5"Length: 44.5"

How do I care for my Guild robe?

Our Guild robes are made with long-staple yarns to keep the fabric soft and plush, but they can be delicate. For best results, we recommend washing this robe with like colors on delicate, using a mild detergent in cold water. Hang-Dry Only, do not tumble dry. The waffle material is delicate, so hang drying will avoid any shrinkage that may happen during the drying process. 

How do I wash my Turkish towel/blanket?

Our Turkish towels are machine washable and are recommended to be tumble dried on a low setting.

How do I wash my beach & bath towels?

For best results, we recommend washing all of our towel products with mild liquid detergent in cold water with like colors. Then, tumble dry low. 

How do I wash my changing poncho?

We recommend washing our Changing Ponchos on a normal wash cycle with mild detergent with like colors. For drying, use a tumble dry low cycle or you can hang dry it.

How do I wash my camp blanket?

We recommend a machine wash on a gentle cycle with cold water using bleach-free laundry detergent followed by a tumble dry with low heat. Avoid the use of fabric softener when washing camp blankets.

Whats the difference between a Camp Blanket and a Park Blanket?

The Camp Blankets top layer is made out of a polar fleece which is thick, plush, and warm. This blanket is best used in colder weather because of its capabilities to keep you warm. It's feaures include: Zipper stash pocket


The Park Blankets top layer of fabric is made out of our classic Quick-Dry material which is soft, light, travel friendly, and sand free. This blanket is best used on beach days, picnic days in the sun, and any other adventure in between. Some features include: built in stuff pouch, loops for tent stakes, and corner sand pockets for weighing down with sand for those windy days. 

Both blankets are the same size and have a DWR water repellent shell on the bottom layer along with a pocket.

Camp Blanket

Park Blanket

What's the difference between Quick-Dry Poncho and the Extra Warm Poncho?

The main difference between the two Ponchos are the materials that are used. The Quick-Dry Poncho is made entirely out of our Quick-Dry towel material. This material is a microfiber material that is made out of post consumer waste (primarily water bottles). This poncho packs well, dries quick, and is perfect for warmer temperature climates. 

The Extra Warm Poncho is made out of our beach towel material which is 100% cotton. This fabric is absorbent, soft, and has more of a heavy towel feel. This towel is perfect for the cooler temperature days as its much thicker than the Quick-Dry poncho to keep you warm. 

What's the difference between Quick-Dry towel and Beach towel?

We recommend washing our Changing Ponchos on a normal wash cycle with mild detergent with like colors. For drying, use a tumble dry low cycle or you can hang dry it.

What makes your products sustainable?

All of our cotton products are made with materials sourced through theCotton LEADS Program, assuring sustainably sourced cotton and a reliable supply chain. Slowtide polyester products (Quick Dry Towels, Yoga Towels, Fleece Blankets) are made from 100% recycled post-consumer waste, primarily plastic bottles, transforming it into premium polyester fibers. Polyester products are also certified through the Global Recycled Standard, which applies to the full supply chain, addressing traceability, environmental principles, social requirements, and labeling. All Slowtide products exceed theOeko-Tex Standard 100 Certification, ensuring that they are safely produced and do not contain any allergic substances. The fabric has been tested and certified to be free of harmful chemicals so it is always safe to use! Visit theResponsibilitypage to learn more.

Loyalty Program

How do I sign up for the rewards program?

Signing up is easy! Simply create an account here and enter your name, email, and password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops. If you currently have an account or email subscription with us - you’ve already been enrolled in our rewards program so you can kick back, sign in, and start earning Points!

What are the advantages of becoming a rewards member?

Our rewards program is a tiered program that allows members to earn more perks the more they engage with us. Members receive 1 point for every dollar spent, that can then be redeemed towards the cost of future purchases. You also earn points for leaving us a review, following us on IG, Tik Tok, and facebook. In addition to earning points, members get exclusive access to coupons, launches, promotions, giveaways, and more. You can view the full list of perks on our rewards page here.

I already have an account. Do I need to create a new one to earn rewards?

We took care of that for you! All customers with an active account were automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person.

Where can I find all of my rewards account info?

The rewards page is your roadmap to all your points and perks. You can access all your info by logging into your account here.

Will I receive points for purchases I made prior to creating my rewards account?

Yes, any purchases made in the past 6 months will be applied to your rewards account email that was associated with the order. If you think you are missing points from a past purchase, email hello@slowtide and we are happy to help!

What if I have an old email address or multiple email addresses and want to combine my accounts & earnings?

Contact customer service by emailing and our team will be happy to assist you with merging your accounts.

How do I redeem my points?

Exchanging your points for great rewards couldn't be easier! Simply visit the Loyalty Rewards Page to view all of our great reward options and click the 'Redeem' button after logging into your account to redeem your chosen reward.

How does the Refer a Friend credit work?

If you refer your friends to Slowtide you each with get $30 of Slowtide credit to use on your next purchase with us. Just follow the below link and enter in your email to get started.


Do you offer any discounts for first-time buyers?

We offer 10% off on your first order with us! All you need to is sign up for emails or texts by entering your information in our 10% off pop up window or by clicking "Unlock 10% off" in the bottom left corner of our site.

How can I start a wholesale account with Slowtide?

For any wholesale inquires please send the following information to 


- Name of Store

- Where you are located

- Other brands you carry

- Pictures of your shop

-Web-link to your store

I still have a question. How do I reach your customer care team?

If you need to reach our Customer care team, please email with as much information as possible. A member from our team will get back to you within 24 hours, M-F.

Please note, emails sent over the weekend and Holidays will be responded to in the order they were received, the next business day.

Get in touch

Have questions about your order, or a general enquiry?